Below are some common concerns our clients have before making a purchase. If you have any other questions, feel free to send them to help@customizemint.com.
- All
- Order-Related Questions
- Shipping-Related Questions
- Customization & Product Questions
- Payment-Related Questions
- Other Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email, and we will get back to you within 24 hours!
Order-Related Questions
Orders are typically processed within 1-3 business days, though some products may take longer due to customization. We’ll notify you when your order has shipped.
You can cancel or modify your order within 2 hours of placing it. After that, we begin processing your item, and changes or cancellations may not be possible.
Once your order has shipped, you will receive an email with a tracking number, allowing you to monitor your delivery.
If your order arrives damaged or defective, we will remake and reship the product to you at no additional cost. Contact us at help@customizemint.com with photos of the damaged item.
We offer a 90-day return policy. If you’re not satisfied with your purchase, please contact us to arrange a return or exchange. For more details, check out our Return Policy.
Shipping-Related Questions
We offer two shipping methods within the USA:
Standard Shipping (5-7 business days): Free
Express Shipping (3-5 business days): $9.99
At this time, we only ship within the USA.
Customization & Product Questions
Personalizing your order is simple! When you select a product, follow the prompts to add your custom details, such as names, dates, or messages. If you need assistance, feel free to contact us via live chat or email.
Yes, we offer gift-wrapping and the option to add a personal message. You can select these options at product page.
Payment-Related Questions
We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal.
You will be charged as soon as your order is placed. If you’ve used a credit or debit card, the charge will appear on your statement as Louis Monte LLC.
Other Questions
Yes, we regularly run promotions. You can subscribe to our newsletter or follow us on social media to stay updated on special offers.