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312 W 2nd St Unit #A2622
Casper, WY 82601,
United States
Opening Hours:
MON to SAT:
9:00AM - 05:00PM EST.
Contact Us
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.
Find Store Location Near you
We have 06 stores throughout “Country” and more in works. Complete the search details below to find a Ella store near you.
Frequently Asked Questions (FAQs)
1. How long does it take to process my order?
We process orders within 1-3 business days, though some products may take a little longer depending on availability or customization. We’ll send you an update once your order ships!
2. Do you offer free shipping?
Yes! We offer free Standard Shipping (5-7 business days) across the USA. You can also opt for Express Shipping (3-5 business days) for a flat fee of $9.99.
3. Can I track my order?
Absolutely! Once your order ships, you will receive an email with a tracking number so you can monitor your shipment’s progress. You can also visit our Track Order page to get real-time updates on your delivery.
4. What happens if my shipment is lost or damaged?
If your package is lost or arrives damaged, we will remake and reship the product to you at no extra charge. It’s helpful if you include pictures or a video of the damaged item when contacting us. Just reach out to our support team at help@customizemint.com with your order details.
5. How do I return or exchange a product?
We have a 90-day return policy! If you’re not satisfied with your purchase, contact us to arrange a return or exchange. Check out our Return & Refund Policy for more details.
6. Do you have live customer support?
Yes, we offer live chat support during our operating hours. If we’re not available, you can always send us an email, and we’ll respond within 24 hours.
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